Terms of Service

Welcome to Lillie Maes Boutique. These Terms of Service explain the terms that apply when you visit, use or make a purchase through lilliemaesboutique.com.

Throughout these Terms, "we", "us" and "our" refer to Lillie Maes Boutique. "You" and "your" refer to visitors, customers and other users of our website.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these Terms is intended to exclude, restrict or otherwise affect any rights you have under applicable UK consumer law.

1. Our Details

Lillie Maes Boutique
34 Witbank Rd
Darlington DL3 6SD
United Kingdom

Email: info@lilliemaesboutique.com

2. Using Our Website

You may use our website for lawful personal shopping and informational purposes.

You must not use our website in a way that violates applicable law, interferes with the operation or security of the website, infringes the rights of another person or attempts to gain unauthorised access to our systems or services.

We may take reasonable steps to protect our website, customers and business from fraudulent, abusive or unlawful activity.

3. Product Information

We aim to provide clear and accurate descriptions, images, sizes, colours and other relevant information about products available through our website.

Although we make reasonable efforts to display product colours and details accurately, the appearance of colours may vary depending on your device, screen settings and other technical factors.

Product images are provided to help illustrate the item being offered. Please review the product description and available options carefully before placing an order.

Nothing in these Terms limits your statutory rights where goods are faulty, not as described, not of satisfactory quality or otherwise do not meet requirements under applicable consumer law.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping basket does not reserve that item. In limited circumstances, an item may become unavailable after you place an order.

If we cannot fulfil an item you have ordered, we will contact you and, where payment has already been taken, refund the amount paid for the unavailable item.

5. Prices

Prices displayed on our website are shown in British Pounds Sterling (GBP) unless otherwise stated.

Applicable taxes will be included or applied as required by law. Any delivery charges that apply to your order will be displayed before you complete your purchase.

We may change product prices from time to time. Price changes will not normally affect orders that have already been accepted, except where an obvious pricing error has occurred or where otherwise permitted by law.

6. Pricing and Website Errors

We take reasonable care to ensure that product information and prices displayed on our website are accurate. However, occasional errors may occur.

If we discover an obvious pricing or product information error affecting an order, we will contact you as soon as reasonably possible and explain the available options. We will not substitute a different product or charge a different price without your agreement.

If an affected order cannot reasonably be fulfilled, we may cancel it and provide a refund of any amount already paid for the cancelled item.

7. Placing an Order

When you submit an order through our website, you are offering to purchase the products in your order subject to these Terms.

You are responsible for checking the products, quantities, sizes, colours, delivery details and other information entered before submitting your order.

After placing an order, you should receive an electronic confirmation containing details of your order. An automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

A contract for the purchase of goods is formed when we accept your order in accordance with the order process used by our store.

8. Order Acceptance and Cancellation by Us

We may decline or cancel an order where there is a legitimate reason to do so, including where a product is unavailable, payment cannot be authorised, we reasonably suspect fraud or misuse, there is an obvious pricing or listing error, or we are unable to fulfil the order.

We will not exercise any right to cancel an order in a manner that unfairly removes or restricts your statutory consumer rights.

If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.

9. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.

Payments may be processed by third-party payment providers. We do not need to directly store your complete payment card details in order to process your transaction.

Orders may be subject to payment verification and fraud prevention checks.

10. Delivery

Available delivery methods, estimated delivery information and applicable delivery charges will be shown on our website or during checkout.

Please provide a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by you, although we will make reasonable efforts to assist where possible.

Delivery dates or timeframes provided are estimates unless we expressly agree to a specific delivery date.

We will fulfil orders within the timeframe agreed with you or otherwise within the timeframe required by applicable UK consumer law.

For more information, please review our Shipping Policy.

11. Risk and Ownership

Responsibility for goods passes to you in accordance with applicable consumer law, including the rules relating to when goods come into your physical possession or the possession of a person you identify to receive them.

Ownership of goods passes to you once we have received full payment for them, subject to applicable law.

12. Returns, Refunds and Cancellations

Eligible purchases may be returned in accordance with our Return & Refund Policy and your statutory rights.

For eligible online purchases, UK consumers generally have a statutory right to cancel without giving a reason within 14 days after receiving the goods. After notifying us of the cancellation, the goods generally need to be returned within a further 14 days.

Our voluntary return policy may provide additional time for eligible returns and does not replace or reduce your statutory rights.

Certain legal exceptions to cancellation rights may apply depending on the type and condition of the goods.

Please review our Return & Refund Policy for full instructions before returning an item.

13. Faulty or Misdescribed Goods

Products supplied to consumers must meet the standards required by applicable UK consumer law.

If an item is faulty, damaged, not as described or does not meet applicable legal requirements, please contact us at info@lilliemaesboutique.com.

Your legal remedies for faulty or misdescribed goods are separate from any voluntary return policy we offer.

Nothing in these Terms excludes or limits those statutory rights.

14. Customer Accounts

If our website allows you to create a customer account, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials.

Please contact us if you believe your account has been accessed or used without your permission.

We may restrict or suspend access to an account where reasonably necessary to address security concerns, suspected fraud, unlawful activity or a material breach of these Terms.

15. Promotional Codes and Offers

From time to time, we may offer promotional codes, discounts or other offers.

Any specific conditions, eligibility requirements or expiry dates applicable to an offer will be communicated with the promotion.

Promotions cannot be applied retrospectively unless expressly stated. We reserve the right to refuse the use of a promotional code where it is invalid, expired or being used contrary to the clearly disclosed conditions of the promotion.

Promotional terms do not affect your statutory consumer rights.

16. Intellectual Property

The content of our website, including text, graphics, logos, photographs, product images, design elements and other materials, may be protected by intellectual property laws and may belong to us or to third parties that have authorised their use.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use protected website content without permission from the relevant rights holder, except where permitted by law.

17. Reviews and User-Submitted Content

If our website allows you to submit reviews, comments or other content, the information you submit must be lawful and must not knowingly be false, misleading, defamatory, abusive, infringing or otherwise unlawful.

We may moderate or remove submitted content where reasonably necessary to comply with the law, protect users, maintain the integrity of our website or enforce applicable content rules.

We will not knowingly publish or commission fake consumer reviews or misrepresent reviews in a way that could mislead customers.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery providers or other services.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the content or independent practices of third-party websites that we do not control.

Nothing in this section affects any responsibility we have to you under applicable law for services that form part of our contract with you.

19. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as necessary to provide our services, process orders and operate our business in accordance with applicable data protection law.

20. Website Availability

We aim to keep our website available and operating properly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may temporarily restrict access where reasonably necessary for maintenance, security, updates or circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

21. Our Responsibility to You

We do not exclude or limit our responsibility where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet applicable legal standards.

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.

We supply products through this website primarily for private and domestic use. Different rules may apply where goods are purchased wholly or mainly for business purposes.

22. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where that delay or failure is caused by circumstances outside our reasonable control.

Where such circumstances materially affect your order, we will take reasonable steps to keep you informed and will comply with any cancellation, refund or other rights available to you under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable legal and regulatory requirements.

Any updated Terms will be published on this page with a revised "Last updated" date.

Changes will generally apply to future use of our website and future orders. The terms applicable to an existing purchase will not be changed retrospectively in a way that unfairly reduces your contractual or statutory rights.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Similarly, nothing in this section affects any rights available to you under applicable consumer law.

26. Governing Law

These Terms and contracts entered into through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory provisions of the law applicable in your place of residence and may have rights to bring proceedings in your local courts where applicable.

27. Contact Us

If you have questions about these Terms of Service, an order or our website, please contact us:

Lillie Maes Boutique
34 Witbank Rd
Darlington DL3 6SD
United Kingdom

Email: info@lilliemaesboutique.com