Frequently asked questions
Find answers to common questions about ordering, delivery, returns, payments and customer support at Lillie Maes Boutique. For additional information, you can also review our store policies or contact our customer service team.
Orders, Delivery, Returns and Support
Helpful information about shopping with Lillie Maes Boutique.
How do I know my order was received?+
After you complete checkout, an order confirmation will be sent to the email address provided with your order. Please review the confirmation carefully to make sure your order and delivery information are correct.
If you believe an order was placed but have not received a confirmation, contact us at info@lilliemaesboutique.com before placing another order.
Where can I find shipping information?+
We currently deliver within the United Kingdom and offer free standard shipping.
Orders are generally processed within 1 to 2 business days. After processing, standard delivery typically takes approximately 3 to 7 business days, giving an estimated total timeframe of 4 to 9 business days.
For full details, please review our Shipping Policy.
How do I request a return?+
Eligible items may be returned within 30 days of delivery.
Before sending an item back, please email info@lilliemaesboutique.com with your order number and details of the item you would like to return. We will provide the appropriate return instructions.
Please do not send a return before contacting us.
What if my order arrives damaged, faulty or incorrect?+
Please contact us as soon as possible at info@lilliemaesboutique.com.
Include your order number and a description of the issue. Where helpful, we may ask you to provide photographs so that we can review the matter.
Faulty, damaged, incorrect or misdescribed items will be handled in accordance with applicable UK consumer law.
Can I change or cancel my order?+
If you need to change or cancel an order, contact us as soon as possible at info@lilliemaesboutique.com.
We will try to accommodate your request where possible. However, we cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.
Your applicable statutory cancellation rights remain unaffected.
What payment methods do you accept?+
Available payment methods are displayed during checkout and may include:
Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.
All prices on our website are displayed in British Pounds Sterling (GBP) unless otherwise stated.
How will I know when my order has been dispatched?+
When available, a shipping confirmation will be sent to the email address used when placing your order.
If tracking is provided for your shipment, the relevant tracking information will also be included. Please allow some time for tracking information to become active after dispatch.
What should I do if my order is delayed?+
Delivery times are estimates and occasional delays may occur.
If your order has not arrived within the expected timeframe, please contact us at info@lilliemaesboutique.com and include your order number. We will review the available delivery information and assist you where possible.
How are refunds processed?+
Once an eligible return has been received and reviewed, we will notify you of the outcome.
Approved refunds are issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.
We do not charge a restocking fee for eligible returns.
How can I contact customer service?+
You can contact Lillie Maes Boutique by email: info@lilliemaesboutique.com
Business Hours:
Monday to Friday
9:00 AM to 5:00 PM UK local time
We aim to respond to customer enquiries within 12 working hours during our normal business hours.
Messages received outside business hours, on weekends or on UK public holidays will be reviewed on the next business day.