Shipping Policy

This Shipping Policy explains how orders placed through lilliemaesboutique.com are processed and delivered.

We currently deliver orders within the United Kingdom only.

Shipping Area

Lillie Maes Boutique currently ships to addresses within the United Kingdom.

At this time, we do not offer international shipping.

Shipping Cost

We offer free standard shipping on eligible orders delivered within the United Kingdom.

Any applicable shipping charges or alternative delivery options will be clearly displayed during checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within 1 to 2 business days.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time refers to the time required to prepare your order before it is handed to the delivery carrier.

Estimated Delivery Time

After your order has been processed, standard delivery typically takes approximately 3 to 7 business days.

The estimated total timeframe from placing your order to delivery is therefore approximately 4 to 9 business days.

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, high-volume periods or other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order details carefully and contact us as soon as possible if you notice any incorrect information.

Shipping Confirmation and Tracking

When available, shipping confirmation and tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives your parcel.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase.

If you notice an error in your delivery information, contact us as soon as possible at info@lilliemaesboutique.com.

We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Incorrect or Incomplete Addresses

We are not responsible for delivery delays or unsuccessful delivery attempts caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us because the address provided was incorrect, incomplete or could not be delivered, please contact us so we can advise you on the available next steps.

Any additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your order is significantly delayed, please contact us at info@lilliemaesboutique.com and include your order number.

We will review the available shipping information and assist you where possible.

Nothing in this policy limits any delivery rights available to you under applicable UK consumer law.

Lost Parcels

If tracking indicates that your parcel has not arrived within the expected delivery timeframe, please contact us at info@lilliemaesboutique.com.

We may need to review the delivery information or contact the carrier before determining the appropriate resolution.

If a parcel is confirmed as lost while being delivered to the address provided with your order, we will handle the matter in accordance with applicable consumer law.

Parcels Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building where appropriate.

If you are still unable to locate the parcel, contact us as soon as possible at info@lilliemaesboutique.com so that we can review the available delivery information.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, photographs showing the condition of the parcel and affected item.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UK consumer law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@lilliemaesboutique.com.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.

Your statutory cancellation rights remain unaffected.

Multiple Packages

In some cases, an order may be delivered in more than one package.

If this happens, packages may arrive separately. Where tracking information is available, separate tracking details may be provided for each shipment.

Public Holidays and Busy Periods

Processing and delivery may take longer during UK public holidays, seasonal peaks or periods of unusually high order volume.

Any temporary changes to estimated delivery times will be communicated where reasonably possible.

Contact Us

If you have questions about shipping, delivery or an existing order, please contact us:

Lillie Maes Boutique
34 Witbank Rd
Darlington DL3 6SD
United Kingdom

Email: info@lilliemaesboutique.com